TKEES Reviews

Absolutely awful company - DO NOT ORDER FROM THEM! I ordered back in March and after the 11 business days they promised to fulfill my order in, I emailed them to ask when I would expect my delivery. They emailed me back within minutes to offer me a 20% discount or cancellation of my order. I chose to accept the discount as I still wanted my items. They claimed that they had processed this discount but I never received anything at all. A few more days passed and I emailed again to ask to cancel and I was ignored. A couple more weeks passed, I asked again to cancel and was ignored AGAIN! Every time I have sent them an email, I have received an automatic response to say they’ve received my email so there are no excuses other than they are trying to dodge a cancelled order and keep my money. Will never ever order from this brand again!

Absolutely awful company - DO NOT ORDER FROM THEM! I ordered back in March and after the 11 business days they promised to fulfill my order in, I emailed them to ask when I would expect my delivery. They emailed me back within minutes to offer me a 20% discount or cancellation of my order. I chose to accept the discount as I still wanted my items. They claimed that they had processed this discount but I never received anything at all. A few more days passed and I emailed again to ask to cancel and I was ignored. A couple more weeks passed, I asked again to cancel and was ignored AGAIN! Every time I have sent them an email, I have received an automatic response to say they’ve received my email so there are no excuses other than they are trying to dodge a cancelled order and keep my money. Will never ever order from this brand again!

Ordered a pair of sandals in December 2022 for shipping to New Zealand, a zero duty and tax environment for low value items. Tkees goes to periscope depth for weeks, then tries to assuage by saying "warehouse problems, but we'll ship next week". Repeat and rinse every few weeks until February when we assume that "next week"is a fair way off and have them change the shipping address to Germany. Sandals arrive today - 4 months after the order - with a 25% customs duty and processing bill. Thanks for that...

Ordered a pair of sandals in December 2022 for shipping to New Zealand, a zero duty and tax environment for low value items. Tkees goes to periscope depth for weeks, then tries to assuage by saying "warehouse problems, but we'll ship next week". Repeat and rinse every few weeks until February when we assume that "next week"is a fair way off and have them change the shipping address to Germany. Sandals arrive today - 4 months after the order - with a 25% customs duty and processing bill. Thanks for that...

DO NOT ORDER FROM TKEES! I ordered sandals months ago. I reached out to them after a month asking when I could expect my order to ship. They responded with "warehouse issues" and offered to cancel the order or take 20% off. I stupidly accepted the 20% off. After a few more weeks, still no order updates. At this point I wanted to cancel my order. I finally received a response to my multiple requests to cancel the order with "Rest assured your order will ship next week." I promptly asked for a third time for my order to be cancelled. Today the order was shipped. Grossly disappointed by this company and their customer service.

DO NOT ORDER FROM TKEES! I ordered sandals months ago. I reached out to them after a month asking when I could expect my order to ship. They responded with "warehouse issues" and offered to cancel the order or take 20% off. I stupidly accepted the 20% off. After a few more weeks, still no order updates. At this point I wanted to cancel my order. I finally received a response to my multiple requests to cancel the order with "Rest assured your order will ship next week." I promptly asked for a third time for my order to be cancelled. Today the order was shipped. Grossly disappointed by this company and their customer service.

I have had a similar experience to the customers below.

I placed an order on March 8. By March 18, I had not received an update. I emailed customer service and received a response within the hour. They told me that they were having warehouse issues, and gave me two options. A partial refund of 20%, for my patience, or I could cancel my order. At the time I chose the partial refund.

By April 7, I had still not received word. So, I emailed again. Within the hour I received a response from a new representative who told me “ I apologize that we still don't have an update for you. The Customer Support team is doing everything we can to get answers for you, but this situation is out of our hands. We can issue a cancelation and refund for you at any time and will be in touch with an update as soon as we get one. ” I responded back that I would like to cancel my order. I never received a response for my request.

Since then, I have sent two more emails to the customer service team requesting a canceling my order that have gone ignored.

Upon searching for a customer service number that I can call (which they don’t even have one listed on their site), I stumbled upon this page. I now see another customer posted that TKEES has filed for bankruptcy.

I am wildly disappointed in how they have treated their customers these last few months.

I have had a similar experience to the customers below.

I placed an order on March 8. By March 18, I had not received an update. I emailed customer service and received a response within the hour. They told me that they were having warehouse issues, and gave me two options. A partial refund of 20%, for my patience, or I could cancel my order. At the time I chose the partial refund.

By April 7, I had still not received word. So, I emailed again. Within the hour I received a response from a new representative who told me “ I apologize that we still don't have an update for you. The Customer Support team is doing everything we can to get answers for you, but this situation is out of our hands. We can issue a cancelation and refund for you at any time and will be in touch with an update as soon as we get one. ” I responded back that I would like to cancel my order. I never received a response for my request.

Since then, I have sent two more emails to the customer service team requesting a canceling my order that have gone ignored.

Upon searching for a customer service number that I can call (which they don’t even have one listed on their site), I stumbled upon this page. I now see another customer posted that TKEES has filed for bankruptcy.

I am wildly disappointed in how they have treated their customers these last few months.

UPDATE: TKEES filed for Bankruptcy.
I wished I read reviews prior to ordering from the TKEES website for a pair of sandals.

Ordered an item back in January, three weeks later I never received the item. Emailed customer service (because that’s the only way to reach out to the company) and the response was basically the same as the reviews I’ve been unfortunate to come across— a rep offered 20% discount or full refund. I took the 20% offer when I should have just asked for a full refund because 2 months later no sandals and no updates ETA for shipment/delivery. I agree with the other consumers here, the company should WARN customers regarding their shipping issues/pause their sales/and not take payment for items they don’t have. That is Fraudulent Business!!!!! Don’t buy from them and take your money elsewhere!

UPDATE: TKEES filed for Bankruptcy.
I wished I read reviews prior to ordering from the TKEES website for a pair of sandals.

Ordered an item back in January, three weeks later I never received the item. Emailed customer service (because that’s the only way to reach out to the company) and the response was basically the same as the reviews I’ve been unfortunate to come across— a rep offered 20% discount or full refund. I took the 20% offer when I should have just asked for a full refund because 2 months later no sandals and no updates ETA for shipment/delivery. I agree with the other consumers here, the company should WARN customers regarding their shipping issues/pause their sales/and not take payment for items they don’t have. That is Fraudulent Business!!!!! Don’t buy from them and take your money elsewhere!

I ordered from TKees website directly 23 days ago. After 10 days and no shipping notification I reached out to TKees support to ask when my order would ship. I received a reply the same day, they said they were having issues with their warehouse and would ship as soon as they could but didn't have an ETA, because of this they offered to cancel my order and issue a full refund. I accepted that offer also on the same day. I have emailed the company every single day since. It has been 23 days since I placed my order and I have not been refunded, my order has not shipped and they have not replied to any of my emails in 13 days.

I ordered from TKees website directly 23 days ago. After 10 days and no shipping notification I reached out to TKees support to ask when my order would ship. I received a reply the same day, they said they were having issues with their warehouse and would ship as soon as they could but didn't have an ETA, because of this they offered to cancel my order and issue a full refund. I accepted that offer also on the same day. I have emailed the company every single day since. It has been 23 days since I placed my order and I have not been refunded, my order has not shipped and they have not replied to any of my emails in 13 days.

I placed an order on March 24, 2023. I still have not received it. I contacted support to follow up and they said there’s a warehouse issue which is causing the delay and offered a 20% discount. They gave no date when the order would be shipped. I asked for a refund last Monday, and I have not received a response. Today I tried to call the corporate office and there was an automated message asking to leave a message. Seems very shady at this point. I’ve had good experiences with them until now.

I placed an order on March 24, 2023. I still have not received it. I contacted support to follow up and they said there’s a warehouse issue which is causing the delay and offered a 20% discount. They gave no date when the order would be shipped. I asked for a refund last Monday, and I have not received a response. Today I tried to call the corporate office and there was an automated message asking to leave a message. Seems very shady at this point. I’ve had good experiences with them until now.

WHY ARE THEY STILL ACCEPTING ORDERS?!?!?!?

I placed an order in January 2023, and as with all customers on this site - "supply chain and warehouse issues." ITS APRIL AND STILL NOTHING.

They have now filed for bankruptcy & are not shipping since Dec 2022. File a dispute with your CC!